Cores must be returned in the box the new part came in. To receive credit, a returned part must be complete and in its original, unmarked manufacturer's packaging (unless specifically noted otherwise). If a part doesn't fit, don't try to "make it fit" and risk damaging the part, your car, or yourself! RockAuto is not responsible for any costs exceeding the cost of the part, and we will not accept returns of parts that have been installed or modified. Arrange your return on the Order Status & Returns page. To see a list of wholesaler closeout parts for your vehicle, please view the instructions on our "Promotions and Rebates" page.Įvery part we sell may be returned within 30 days for a refund of the part price with the exception of liquids that have been opened (oil, paint) and Gift Certificates. For most applications, our catalog offers other parts from our regular inventory, fully warrantied, at regular price. However, because we buy many of these parts from wholesalers specializing in surplus, and not from manufacturers or their authorized distributors, the manufacturer will not honor warranty claims on closeout items. Our 30-day return policy applies to everything we sell, including "wholesaler closeout" items. Are limited to quantity on hand and cannot be replaced with regular inventory at the same price.Were acquired at discounted prices from companies liquidating inventory (because they were overstocked, decided to carry a different brand, went out of business, etc.).Are new (unless otherwise stated) but may be older inventory ("last year's style") and look different than our regular inventory of the same part (a different color, with a grease fitting newer parts do not have, etc.).These times do not include shipping time to and from the manufacturer: Manufacturerġ-5 business days (diesel fuel injector pumps 2-4 weeks due to high volume)Ĭloseout parts are our "clearance rack." They: Rebuild times vary depending on the part and company. If your old part cannot be remanufactured, it will be returned to you and the rebuild cost will be refunded.
![true turn of parts inventory true turn of parts inventory](https://www.pdffiller.com/preview/27/337/27337031/large.png)
Core charges do not apply to R&R parts (if a core charge was applied to your order, it will be refunded when the R&R instructions are sent). The cost of shipping it back to you after it's rebuilt is included in your order total. To send the part back for rebuilding, you can either purchase a discounted return label on our Order Status & Returns page (see " How much does return shipping cost?") or you can send the part yourself via a carrier like UPS or FedEx. When you order an R&R part, we'll collect your payment and send you instructions by email explaining where to send your old part. We don't have an already-rebuilt part to send you you must send your old part to be rebuilt and then returned to you.